All parcels are now being shipped by courier (UPS, CanPar , Purolator etc) while Canada Post is on strike. Please Note: all three companies are experiencing intermittent courier pick up delays as a result of being over maximum capacity.
We're currently experiencing a surge in orders, leading to a processing time of 5 business days instead of our usual 24 hours, and we expect to return to normal within 2 weeks.
Thank you for your understanding.
Customers affected by the Canada Post strike:
Canada Post will resume shipping on Tuesday December 17th, we will monitor the situation with any parcels that have been impacted by the Canada Post strike and re-ship in necessary.
POLICIES PAGE
TERMS OF USE
Welcome to the website of DMSO Canada, a subsidiary of Rooney Lab Corp. These Terms and Conditions outline the rules and regulations for the use of our website.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use DMSO Canada's website if you do not agree to all of the terms and conditions stated on this page.
1. Definitions
1.1. "Website" refers to DMSO Canada's eCommerce website.
1.2. "Company", "us", "we", or "our" refers to DMSO Canada, a subsidiary of Rooney Lab Corp.
1.3. "You" refers to the user or customer accessing the website.
2. Products and Services
2.1. DMSO Canada offers a range of products and services for purchase through our eCommerce platform.
2.2. All products and services are subject to availability. We reserve the right to discontinue any product or service at any time without prior notice.
2.3. Prices for products and services are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
3. Ordering and Payment
3.1. By placing an order through our website, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.
3.2. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at our sole discretion.
3.3. Payment for all orders must be made through the provided payment methods on our website. We accept various forms of payment, including but not limited to credit/debit cards, PayPal, and other electronic payment methods.
3.4. By providing payment information, you represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.
4. Shipping and Delivery
4.1. Shipping costs and estimated delivery times are provided at the time of checkout and may vary depending on the shipping destination and selected shipping method.
4.2. We aim to process and ship orders promptly; however, we cannot guarantee specific delivery dates or times.
4.3. Risk of loss and title for products purchased from DMSO Canada pass to you upon our delivery to the carrier.
5. Returns and Refunds
5.1. We want you to be satisfied with your purchase. If you are not entirely satisfied with your purchase, you may be eligible for a return and refund subject to our Return Policy.
5.2. Please review our Return Policy for detailed information on the return process, including eligibility criteria, return shipping instructions, and refund procedures.
6. Intellectual Property
6.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the intellectual property of DMSO Canada or its licensors and is protected by copyright laws.
6.2. You may not reproduce, distribute, modify, display, or create derivative works of any content from this website without our prior written consent.
7. Limitation of Liability
7.1. To the fullest extent permitted by applicable law, in no event shall DMSO Canada, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or business interruption.
7.2. DMSO Canada's liability shall not exceed the total amount paid by you for the products or services purchased through our website.
8. Governing Law
8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.
8.2. Any dispute arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in Canada.
9. Changes to Terms and Conditions
9.1. We reserve the right to modify or replace these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on this website.
9.2. Your continued use of the website after any such changes constitutes your acceptance of the new terms and conditions.
If you have any questions about these Terms and Conditions, please contact us at email.
Last updated: February, 2024
PRIVACY POLICY
1. Introduction
Welcome to DMSO Canada, a subsidiary of Rooney Lab Corp.! We are committed to safeguarding your privacy and protecting your personal information. By using our website, you agree to the terms outlined in this privacy policy.
2. Information We Collect
-
Automatically Collected Information:
-
When you visit our website, our web servers automatically collect your Internet Protocol (IP) address. While the IP address alone may not identify you, it could be used in combination with other data to do so.
-
We log IP addresses, page visits, and timestamps for analytical purposes.
-
-
Voluntarily Submitted Information:
-
We collect personal information when you interact with our online forms (e.g., enquiries, complaints, or feedback).
-
The information we collect includes what is necessary to address your request.
-
3. Purpose of Collection
We collect personal information for the following purposes:
-
Improving Our Site: We use digital markers and web analytics to enhance our website.
-
Delivering Services: Our online tools (e.g., forms) allow us to provide services to Canadians.
-
Security: We employ software to ensure the security of our website.
4. Use of Personal Information
-
We use your personal information to respond to your inquiries or complaints.
-
We delete any unnecessary personal information promptly.
5. Ownership and Usage of Content
-
All content on our site belongs to DMSO Canada.
-
No one may use our content without permission.
6. Contact Us
If you have any questions about this privacy policy, please reach out to us via email.
Please note that this privacy policy is subject to change, and we recommend reviewing it periodically.
Last updated: February, 2024
SHIPPING POLICY
DMSO Canada is proud to offer worldwide shipping from our base in Ottawa, Ontario, Canada. We entrust our deliveries to reputable couriers such as Canada Post and UPS.
Our team is committed to processing and dispatching every order within a timeframe of 24 to 72 hours.
We are pleased to provide free shipping within Canada for orders exceeding $100. Please note that this offer excludes Northern Provinces and Territories due to higher shipping costs. Alternative shipping options are available upon request.
Last updated: February, 2024
RETURN POLICY
For returns to be accepted, items must be in their original packaging and remain unopened. Customers are required to initiate the return process within 10 business days of receipt. Please note that return shipping costs are the responsibility of the customer. Prior to returning any items, customers must contact us for return authorization.
Last updated: February, 2024